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Shipping & Returns
All orders are delivered door to door by Courierpost, Monday to Friday. For your security we use a signature-required service, which is fully trackable. Customers located within the North Island can expect your items to be couriered within 2-3 working days. South Island customers can expect delivery within 2-4 working days of order placement.
All orders over $100 are shipped free of charge, with orders under $100 incurring a $7.00 delivery fee to anywhere in New Zealand.
Rural delivery customers
Please note, customers on the rural delivery register will need to allow for 2-3 working days for delivery.
Currently we are only shipping to NZ addresses.
Please choose carefully as Sorella cannot accept goods for return if you have changed your mind. For any goods found to be faulty we will fulfill our obligations under the Consumer Guarantees Act 1993.